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Club Cookie T&C’s

MRS. FIELDS CLUB COOKIE LOYALTY PROGRAM

TERMS & CONDITIONS

 

 

POINT ACCRUAL

  • To participate in the loyalty program members must register their Club Cookie card online
  • Please note that you will need to use a valid email address when registering
  • Members earn points at the rate of 10 points per $1 spent on food, drinks, gifts and Cookie Cakes & Cards excluding hot coffee purchases
  • Members must scan their Club Cookie card to accrue points
  • Points will not be awarded in association with any other offer or discount
  • Vouchers such as buy one get on free or free coffees are exempt for rewards points or coffee accrual
  • Once 400 points have been accrued the member can redeem the points for a ‘Soft Baked Cookie’ or a ‘Small Coffee or Hot Beverage’ (excludes decorated cookies)
  • It is up to the discretion of Mrs. Fields to allocate points to with any discounted combo purchases
  • Combo purchases including a Coffee or Hot Beverage will be allocated as points only, not included in coffee accrual.
  • Reward points and coffee credits will expire if not redeemed within 3 years
  • To ensure that reward points are regularly enjoyed, points will be capped at 2000 reward points. Once this limit is reached, no further points can be added until some or all of the reward points are used.

BENEFITS

  • All new registered members are entitled to a free small coffee upon registration
  • Members are entitled to a small coffee after 5 coffee purchases at full price from any participating Mrs. Fields store in Australia
  • Free coffee offer cannot be exchanged for another product or redeemed for cash
  • Members are entitled to a free Soft Baked Signature Cookie for their birthday
  • Birthday cookies must be redeemed within 7 days either side of the member’s birthday
  • To redeem a birthday cookie, members must present their Club Cookie card and a photo identification
  • Birthday Cookies are non-transferrable and cannot be redeemed for cash
  • Mrs. Fields does not take responsibility for incorrectly entered birth dates during the registration process
  • Once entered, birth dates cannot be altered

REGISTERING YOUR CARD

  • All Club Cookie members must register their card details online at mrsfields.com.au
  • Members must enter their details correctly to receive member benefits
  • It is up to the discretion of Mrs Fields to cancel Club Cookie membership if we suspect there are multiple accounts or false accounts being registered

LOST OR STOLEN CARDS

  • If a Club Cookie membership card is misplaced, lost or stolen a member can visit any participating Mrs Fields store to collect a replacement
  • All replacement cards must be completed and updated via the Mrs. Fields website
  • Updating old cards will automatically cancel the old card number linked to your account
  • Mrs. Fields will try to reinstate the full points balance to the new replacement card to the best of our abilities, however Mrs. Fields will not be responsible for any points accrued that are lost in the transfer

FINE PRINT

  • By participating in our Club Cookie Loyalty Program, all members agree to these terms and conditions
  • Mrs. Fields takes no responsibility for technical errors associated with crediting coffee purchases to Club Cookie card account
  • It is the responsibility of every Club Cookie member to ensure that their Club Cookie cards are being presented and scanned correctly with every purchase
  • All Club Cookie cards should be treated like cash
  • Unless required by law or permitted by this agreement, any points or cash balance on Club Cookie cards are non-refundable and cannot be redeemed for cash
  • No interest or any other earnings on funds deposited to a Club Cookie cards will accrue, be paid or be credited by Mrs. Fields
  • ­Mrs. Fields reserves the right to terminate a Club Cookie membership if it is reasonably considered that the use is unauthorised, fraudulent or unlawful
  • Mrs. Fields will not charge any fees for the issue, registration, activation or use of the Club Cookie card
  • Mrs. Fields reserves the rights to discontinue the Club Cookie Loyalty program or alter the offers or terms and conditions of the Club Cookie loyalty program at any time by notifying members through email or online via mrsfields.com.au
  • Unfortunately the Mrs. Fields Plenty Valley store location is unable to participate in the Mrs. Fields Club Cookie Loyalty Program.

All information collected from members at the time of registration will be subject to the privacy policy listed at www.mrsfields.com.au

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