Frequently asked questions

Everything you need to know about Mrs. Fields Rewards

You’ll love your new Mrs. Fields Rewards Card because you’ll get:

Every 7th coffee free – as long as you purchase 6 full price coffees and swipe your card each time … then your 7th one will be free!

But wait there’s more!

You will also earn points on all your other purchases.

Mrs. Fields Rewards Members earn points at the rate of 10 points per $1 spent (E.g. if you spend $5.50, you will earn 55 points), on food, drinks, gifts and Cookie Cakes & Cards EXCEPT hot coffee* purchases on their Mrs. Fields Rewards account.

Hot Coffee* purchases earn rewards toward free Coffee* and do not earn actual reward points as well.

Every time you reach 600 points you are then eligible for a free Signature Soft Baked Cookie or free small Coffee* but only once you’ve registered your card.

Simply click onto the Mrs. Fields Rewards tab on our website and follow the prompts entering your membership number and verification number.

As long as you have registered your card then sure, enjoy your rewards – you’ve earned them! If you haven’t registered see point 3.

When we say coffee we actually mean hot coffees, teas, & hot chocolates. Chai and mochas may incur an extra charge.

It’s a small coffee, tea, or hot chocolate.

Any of our discounted combos including a Coffee will be added toward your reward points accumulation.

Pop into your favourite Mrs. Fields store tell them you’ve lost your card, they’ll give you a brand new one – (it must be a brand new card and never scanned) then log into the Mrs. Fields Rewards site with your email address and then register your new card number.

When you’re getting a great discount like a “buy one, get one free” then we don’t allocate reward points.

On your actual birthday take your Rewards Card and some photo identification and we’ll celebrate with you! 

By giving you a Free Birthday Cookie!

The free cookie is a Mrs. Fields Signature Soft Baked Cookie only and excludes decorated or stuffed cookies, as well as Cookie Cakes and Cookie Cards.

It cannot be transferred or redeemed for cash, and it can only be redeemed within 7 days of the birthday listed on your ID.

You’ve got 3 years to redeem your free coffees and rewards – otherwise yes they will expire.

If you need further clarification please refer to our full list of terms & conditions on or phone the Cookie Support Office on 02 9472 8555 during business hours.